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Terms & Conditions

DISCLAIMER

  • All customers of Random Gifts & Hampers agree to abide by the following terms and conditions. Random Gifts & Hampers reserves the
    right to change these at our discretion.


PAYMENT OPTIONS

  • We accept payment via Paypal. Through the Paypal portal Credit Card payments can also be made.
  • We also accept payment via Direct Debit to ANZ 016 580 310377102.
  • Random Gifts & Hampers uses Secure Socket Layer (SSL) technology to protect your transaction and credit card details.
  • You can also contact Random Gifts & Hampers on 0415 353 493, where we can take your order over the phone and we discuss our other payment options with you.


CANCELLATION POLICY

  • Random Gifts & Hampers products are dispatched promptly of the order being received, and it is advisable that if an error has been made
    or if you wish to cancel the order, to call us immediately on 0415 353 493 (business days 9am-5pm AWST)
  • Orders cannot be amended or cancelled once they have been prepared and are with our couriers for delivery or custom made
  • If you cancel the order and Random Gifts & Hampers have agreed to this with you will be refunded within 2-3 business days
  • Please call Random Gifts & Hampers on 0415353493 or email at suzie@randomhampers.com.au to discuss further.


SUBSTITUTION POLICY

  • Random Gifts & Hampers goes to great lengths to ensure that what you see is what the recipient received. There are times however when
    this is impossible due to various factors including local availability or seasonal variations.
  • If an item is unavailable we will substitute it with another similar item of quality and price. On the rare occasion this is not possible we will endeavour to contact you prior to delivery. Orders received well in advance of their expected delivery date will reduce our need to substitute.


DELIVERIES & RE-DELIVERIES POLICY

  • If your Random Gifts & Hampers product is delivered (to a local address) and the recipient is not available to accept the delivery, we will leave your Random Gifts & Hampers product at the front door, unless otherwise instructed.
  • If your product is delivered (to the South West area or the Rest of Australia) and the recipient is not available to accept the delivery, a card will be left in the mailbox and the product will be delivered to the nearest Post office/Depot so that the recipient can re-organise another delivery or pick up their Random Gifts & Hampers product at a suitable time
  • Orders cannot be amended or cancelled once they have been prepared and are with our couriers for delivery.
  • At Random Gifts & Hampers we pride ourselves on the quality of not only the products itself, but also customer satisfaction. If you receive a gift that has been damaged, faulty or the item is incorrect please contact us on 0415 353 493 within 1-3 business days. (we may ask for photos so that we can better understand the extent of damage or issue with product)
  • Note: Random Gifts & Hampers couriers will leave items at addresses where they consider it is safe to do so, and not be damaged or stolen.
    We accept no responsibility where it has been deemed safe to leave by our couriers and the item/products goes missing or is stolen. Where it’s not possible to leave items safely, then the goods will be returned for re-delivery and charges may apply.
  • During the last 2 weeks of December, our couriers experience an unprecedented volume of products deliveries. We will endeavour to have your products delivered as close to your preferred delivery date as possible.
  • Please keep this in mind and order early to avoid any disappointment!
    If you are concerned about a delivery, please feel free to email suzie@randomhampers.com.au or call us on 0415 353 493 to ascertain the status of your order during the festive season.


RETURNS POLICY

  • Defective merchandise may be returned to Random Gifts & Hampers within 7 days of original purchase date. Random Gifts & Hampers requires valid proof and identification when processing all returns and exchanges
  • Please note, products returned back to Random Gifts & Hampers due to an incorrect/incomplete address or delivery rejection by the recipient, are not eligible for a refund or re-delivery. This is because we incur additional costs for the return delivery of the products and the disposal of perishable items contained in the box
  • Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 7 days of the invoice date.
  • To return any Random Gifts & Hampers Online purchase, please notify us at suzie@randomhampers.com.au. Please include the reasons and photographic proof of why you are returning it
  • We will contact you with a return authorisation along with any special instructions. Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid at a cost to the customer, as we do not accept C.O.D. deliveries.
  • We will only refund shipping charges if we have sent the wrong item or if the item sent is defective
  • Please post all returns to Random Gifts & Hampers, 607 Bussell Highway, Busselton WA 6280


PROMOTION COUPON CODES

  • Only one promotion coupon code may be used per order. This is applicable for all orders placed via the website and via phone
  • A promotion coupon code may only be redeemed in one transaction. The value of a promotion code cannot be split and any value that is not redeemed at the time that the promotion code is used becomes void


PRIVACY POLICY

  • Random Gifts & Hampers respects your privacy and we are committed to the protection of your personal information
  • Whilst many aspects of the site can be accessed without providing personal information, we will collect personal information from you
    when you register, place an order, subscribe to our newsletter, respond to a survey or fill out a form on either the Random Gifts & Hampers website or via the phone
  • You may be asked to provide the following information about yourself:
      – Your name
      – Your address
      – Your contact phone number(s)
      – Your email address
  • You may also be asked to provide the following information about the recipient:
      – Their name
      – Their delivery address
      – Their contact phone number
  • When required, you may be asked to provide feedback and/or further information (including photos) in regards to your purchase
  • For each request to the Random Gifts & Hampers website, we collect the following non personal information via the web server software about the device (computer/phone/tablet etc) connecting to it for our own troubleshooting, security, marketing and statistical purposes:
      – The IP address of the device making the request
      – The browser type, version and language
      – The date and time the device accessed the site
      – The previous page the device visited (‘referrer’)
      – The pages the device accessed and any documents downloaded
      – The success/failure code of the request, and
      – The devices operating system
  • Random Gifts & Hampers also uses Google Analytics, which is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of suzie@randomhampers.com.au, to prepare reports on its activities and share them with Random Gifts & Hampers and other Google services.


Any of the personally identifiable information we collect from you may be used
in the following ways:

  • To personalise your experience
  • To improve our website
  • To improve customer service
  • To process transactions
  • To administer a contest, promotion, survey or other feature on the site
  • For device based information collected via the web server software, this information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.
  • No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.
  • Random Gifts & Hampers may engage other companies to provide services on and for our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.
  • Random Gifts & Hampers takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
  • All sensitive/payment information you provide or view online with Random Gifts & Hampers is transmitted between your device and the Random Gifts & Hampers website using Secure Socket Layer (SSL) technology which ensures this information is encrypted (unreadable
    without a key) between your device and our firewall protected network.
  • Credit card information may also be held by our Australian based payment gateway with the data only accessible by those authorised with special access rights to such systems, and whom are required to keep the information confidential
  • To ensure we are meeting industry best practices in regards to
    providing a secure online experience, Random Gifts & Hampers and our payment gateway provider are regularly audited to ensure we are meeting the Payment Card Industry (PCI) requirements in regards to transmission and storage of credit card information
  • We use cookies to help us remember and process the items in your cart and understand and save your preferences for future visits
  • We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law
  • Anyone can choose to receive Random Gifts & Hampers e-newsletters, and at any stage you wish to stop receiving any promotional emails, you may simply unsubscribe using the link provided in the email.
  • We do not support, condone or participate in spam email
  • If a recipient requests information about who sent them a gift, this information will not be provided without your express permission
  • We will contact you advising that the request has been made, however, we will not release that information until we obtain approval from you to do so. As such, all orders are anonymous unless you tell us otherwise.